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Software Support Downloads

The majority of the installation problems that our clients encounter are the result of their computers not properly recognizing the hardware keys. The solution is most likely fixed by updating the device drivers. Follow these steps to repair the problem:

  1. Unplug the hardware key from the computer.
  2. Uninstall the current drivers (it will be listed as "Sentinel System Driver" or something similar in the list of programs installed on your computer)
  3. Download and install the latest drivers from one of the links in the following sections.
  4. Plug the hardware key back into your computer.

The key should now be recognized properly and you should attempt to restart our software. If you continue to have problems, please contact Hydromantis at 905-522-0012 or support@hydromantis.com for further assistance.

SafeNet Sentinel SuperPro Hardlock Drivers

Click here to go to the Safenet site where you can download the latest drivers and/or the End-User Troubleshooting Guide.

NOTE: If you are following the End-User Troubleshooting Guide and are attempting to use the Sentinel Advance Medic, we always use the "Standalone mode" no matter whether you purchased the Network License or the Individual License of our product.

Aladdin Hardlock Driver Files

(Only older Versions of Toxchem and WatPro used these hardware keys)

Hardlock Drivers: (Black Parallel Port Key / Blue USB) [1.4 MB .zip file]
Download this file if you wish to upgrade to support Windows XP for either single user or network hardlocks.
32-bit Drivers for Win9x/Me/NT/2000/XP (hldrv32.exe & hldrv32.txt)
Drivers dated Jun/03

Network Hardlocks – TOXCHEM+ only (Pink and Green Parallel Port Key) [2.4 MB .zip file]
Download this file if you wish to upgrade your HL-Server (network) utility.
32-bit Drivers and HLServer for Win9x/Me/NT/2000/XP (hlsw32.exe & hlsw32.wri)
Drivers dated Jun/03 HL-Server dated Dec/03

Troubleshooting Hardlock Problems (All types) [277 KB .exe file]
Download this file if you are having difficulty running TOXCHEM+ over a network.
Diagnostic tool for troubleshooting hardlock problems for Win9x/Me/NT/2000/XP. 29/09/01 File Size: 277Kb